Tuesday, August 26, 2008

May I see your Kroger Plus Card?

NO!! You may not see my Kroger plus card, I don't have one. I do not wish to participate in your marketing studies!!

Well sir, you can not get the sale price on your items with out it.

So there I was, 12:15 am at the Kroger store right down the street from where I work. Having to work a 12 hour day and not having a very good lunch, I decided to run down to the store and grab some hot dogs, cheese and buns. Two of the guys I work with did not pack their lunch, so I thought I would be nice and buy enough for the three of us. I found some buy one get one free hot dogs and some American cheese slices on sale. I gathered my products and headed to the checkouts.

Once I got there I realized there were no check outs open at 12:00 in the morning. Only the self serve checkouts with a rude dude at his minimum wage post at the end of the checkout. I don't shop, I just don't. My wife is the one who does all the shopping. I just work and work and work. So I proceeded to scan in my items following the directions on the screen. Once finished the total came to eleven something. Now wait a minute, this stuff was on sale. I ask the rude dude to step away from his Mad Magazine for a minute to help me. He tells me I need to scan my Kroger Plus Card. So I politely informed him that I did not have one. And his response, you'll just have to pay full price then.

Not wanting to get into an argument with him I asked if there was another way to get around that. He said try entering your phone number on the touch pad. Back to his Mad Magazine he goes. So I stood there for a second, we just changed our phone number when we switched to Time Warner for all of our communications, cable and Internet. So I thought I would try Jeff's phone number and BAM, six dollars and some odd cents saved.

This whole process would have taken much less time if I had a real person to deal with that actually believed in customer service.

Guess where I am not shopping anymore?

(Enter F word here) Them.

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